Wednesday, March 12, 2014

It's a communications blog carnival!

For my last blog post, I’m participating in a blog carnival to check out and review some of my fellow classmates’ blogs that we’ve put together over the past few months. We’re all focusing on communications-related topics, so it will be interesting to explore the similarities and differences in approaches. From my experience, this was a tough task. It’s not easy to put yourself out there and share your expertise (or learning experiences) on prescribed topics. 

So, let’s take a tour of some of my favorites.

Let me start with Jamie. I love Jamie’s E-Communication blog! I think she nailed the content and headlines, with strong post after strong post. My favorite was How to Handle Trolls in a Positive Way. It was such a great reminder to not engage those who are not out to have an actual conversation, but who only want to vent or spread negative words. I’ve had to learn that on my own through blogging for work. One technique that was successful for us was offering to take the conversation offline. After providing a personal name and phone number for the commenter to call to discuss concerns, we found silence. It was a helpful technique to diffuse the situation.

I also loved Jamie's most recent post, It’s Just Facebook, Who Needs a Plan? It highlighted the challenges we as communicators face in helping people understand and appreciate the value we bring to the table, and outlined excellent tips for developing a social media strategy.

Next up, Mandi. Mandi’s blog strikes a great tone that’s personal but not too casual. I appreciate her admission that while she’d like to be a blogger, her attempts haven’t been successful due to her lack of discipline in posting regularly. She gave my post about blogging best practices a shout-out in her blog carnival review, and I have to say, my favorite post of hers is Blogging Best Practices, as well. We had different takes on the topic. While I thought blog tips would be relatively universal no matter who you’re blogging for, after reading her post, I had a bit of a different take-away. I felt like I was writing from more of a business perspective while she was writing with more of a personal blog in mind. Perhaps that’s why we came up with different tips, all of which I think are important. I like that she highlighted the importance of showing your personality (part of the reason I’ve never wanted to blog in my personal life), and of having a regular posting schedule. I think the latter is much easier said than done – especially if it’s your personal blog – but establishing an editorial calendar of some sort for yourself is important. 

Now onto Heidi. Heidi’s blog is one I can really relate to because we’re in similar lines of work. The stories she shared in different posts were experiences I could connect with (or could forsee happening in my own job). Her post, Is social media a reputation management risk?, is a perfect example of that. As I read the story, I felt the panic she inevitably experienced after realizing her boss sent a politically charged tweet from their corporate account. I was glad to hear the tweet was removed quickly and that no negative consequences ensued, but wow – talk about a teachable moment! I hope the organization has been able to learn from the mistake.

And to wrap up this carnival, here’s a look at Kimberly’s blog, Working Big. Kimberly covered a lot of solid content related to communications. I found her tone authentic and informative, even if she didn’t feel she had all the answers to the issues she was addressing. My favorite post was Why nonprofits need to blog. Nonprofit organizations often overlook (or don’t feel they have the time or budget) for good PR and marketing. This post reinforced the need for nonprofits to share their stories to promote themselves – which can only help them in their need to meet their goals, like fundraising, gaining more volunteers, and more. 

I also appreciated Kimberly's post, QR codes: The tech that's hard to love, because the headline drew me in (I could relate to that feeling), and the content was great. The post touched on the fact that most marketers don’t use QR codes well, but also provided examples of QR codes working for a company or event. For example, you can get lots of information about a vehicle on a car lot after hours (without talking to a sales person) – brilliant!

It was fun to explore these blogs on communication topics. I learned something in each one and even found a few nuggets I will take with me on my communications journey.

Thursday, March 6, 2014

The secret to organizing your work and personal life



I wrote half of this blog post while sitting in the waiting room of my doctor’s office, as the minutes ticked by and my appointment time became a thing of the past. I didn’t use pen and paper, though. All I needed was my Smartphone and a handy little app called Evernote.

From capturing ideas for the project you’re working on to meeting notes to shopping lists and more, Evernote allows you to keep your important information in one place. In this fast-paced world, every minute counts and an app that can make your life easier by capturing your thoughts can be a lifesaver.

The basic, free version of Evernote is a useful tool whether you’re at work or off-the-clock. Here are seven of its top features:  
  1. Access anywhere – via Smartphone, tablet or desktop computer.
  2. Add attachments or photos – either from your existing library or in real-time from your phone or tablet.
  3. Create tags for easier searching.
  4. Set reminders.
  5. Record audio to listen to a note later.
  6. Share with others.
  7. Save in the cloud.
But with a little more time – and money – you can go even further.

For example, if you use Google Chrome, you can download an extension that allows you to save websites to your Evernote account as you search the Web. Called Evernote Web Clipper, the functionality is similar to Delicious but better – you can actually save the full visual or part of page, rather than just the link (but you can save only the URL, if you prefer). Check out this cool video that shows you how to use it.

And, if you want to go paperless, you can sync your scanner to Evernote. Just download the scanner app, and you’re off and running. Better yet, if you’re willing to invest a cool $495 for ScanSnap, a scanner developed by Evernote and Fujitsu, you may find the task to be even easier. But be warned: the basic version of Evernote only allows 60 megabytes of uploads per month, with some limits on attachment and note size. (Read all the details from Evernote here.)

Need more space? Try Evernote Premium. For $5/month (or $45/year), you are allowed 1 gigabyte of uploads per month with a maximum of 100 megabytes of note size. This version also offers a presentation mode that allows you to easily turn your notes into an appealing visual layout.

But if that’s not enough, recognizing that a majority of its users use Evernote for work purposes, Evernote Business launched in 2012. This platform offers even more functionality geared toward companies. While I haven’t used the application – which costs $10/month per member – according to its website, features include a central directory where you can access and share company content; presentation mode; the ability for employees’ personal and business accounts to be connected; and even more storage and upload capacity.

Do you use Evernote for business or personal uses? Love it? Hate it? Leave a comment here to share your thoughts.



References:
  1. Ang, Sarah, “Getting to Know Evernote Business,” Mashable.com, July 10, 2013, accessed February 27, 2014, http://mashable.com/2013/07/10/evernote-business-2/.
  2. Dachis, Adam, “How I Went Completely Paperless in Two Days,” Lifehacker.com, January 7, 2013, accessed February 27, 2013, http://lifehacker.com/5973033/how-i-turned-three-years-of-paper-into-a-highly-organized-searchable-document-database-in-two-days.
  3. Evernote, “What’s New in Evernote Web Clipper.” Evernote.com. http://evernote.com/webclipper/whats_new/?firstlaunch (accessed February 27, 2014).
    —, “What are the limits of my Evernote account? Upload quota, note size, notebook count, and more?” Evernote.com. http://evernote.com/contact/support/kb/#!/article/23283158 (accessed February 27, 2014).
    —, “Business Features,” Evernote.com. http://evernote.com/business/features/ (accessed February 27, 2014).
    —, “Life Decluttered,” Evernote.com. https://www.evernote.com/market/feature/scanner?utm_expid=6007595-7.uDDJlX6mRVWCY_Zl7Fz3jQ.1&utm_source=en_blog&utm_medium=en_blog&utm_campaign=The%20Best%20Scanning%20Experience:%20ScanSnap%20Evernote%20Edition%20Scanner (accessed February 27, 2014).
    —, “Scanner Pro,” Evernote.com. http://appcenter.evernote.com/app/scanner-pro/ipad (accessed February 27, 2014).
  4. Rubin, Jamie Todd, “Going Paperless: Scanning to Evernote, Revisited,” jamierubin.net, April 30, 2013, accessed February 27, 2014, http://www.jamierubin.net/2013/04/30/going-paperless-scanning-to-evernote-revisited/.
 

Sunday, February 23, 2014

2014 social media marketing trends (video)




This great three-minute video by Engage Target Media highlights some key areas to watch out for in 2014. In summary:
  1. You must have a social media presence and integrate the strategy into your marketing plan.
  2. Watch out for Google+. Its user base is growing, and Google+ pages have higher SEO rankings.
  3. Create content that focuses on images and videos, because it is more likely to engage your audience than text alone.
  4. Expect an increased use of micro-videos, like Vine and Instagram, in small-business marketing.
  5. LinkedIn’s Influencers Platform will allow for greater content curation and sharing, boosting LinkedIn’s share on the market.
While social media should no longer be new to a business strategy, it needs to be fully integrated into a company’s communications, marketing or public relations plans. As that happens, you need to start thinking about measurable goals and ways to track your success on social media. Ultimately, this means that social media may not be the free medium it used to be. While there are many social media monitoring an analytics tools on the market, many come at a cost when you want to receive substantive data.

Keep this in mind as you plan your budget for 2015 and beyond. Some of my favorite social media monitoring and analytics tools right now are HootSuite, Twitonomy and Followerwonk.

Saturday, February 22, 2014

Giving my first webinar (Adobe Connect 101)

Image courtesy of http://all-free-download.com.

Having participated in dozens of webinars over the years, I felt that delivering information in real-time via the Web was left for a few select experts. There was a certain mystique to having face-to-face or voice-to-voice interaction over computers that I thought was beyond my technical expertise.

So, when I was required by my grad school course to deliver a webinar presentation via Adobe Connect, I was a bit apprehensive. Knowing my grade depended on it, however, I sucked it up, signed up for a test session, and realized there really wasn’t much to fear.

I’m sure other applications offer similar functionality, but here is a summary of my experience with Adobe Connect. 

On the upside, it has an intuitive interface. After one brief test session, I felt comfortable with using the platform in its basic settings. I was able to upload my PowerPoint slides easily, as well as a headshot so listeners could identify who was talking to them. If I had wanted to, I could have turned on my webcam, but felt that enabling that function would have distracted from the content I was sharing.

Another plus was that the tool encourages participant interaction. The program allows participants to type questions in a chat-like function, allowing you to interact with your audience in real-time. Participants also could turn on their microphones to verbalize questions, if they wanted to. 

One downside I experienced was due to the setup I was accessing, not the product itself. Because I used Adobe Connect through my university’s account, the constraints with that setup didn’t allow me to preload my presentation, which meant participants had to sit and watch me scroll through my computer’s files to upload the presentation. Those steps were a bit awkward and detracted from the professional appearance I wanted to convey. That issue, however, should not be a problem for those who have full access to Adobe Connect.

One other drawback was primarily the result of my inexperience with the platform. I wanted to show a video to the audience, but because I hadn’t had a chance to practice with my final presentation, I wasn’t confident enough to embed it in my presentation or move away from my PowerPoint slides to my browser to show it. From watching the presentations of others in my class, this should not be a difficult task, but I preferred, instead, to share the link with my audience at the end of my presentation.

Overall, I was very satisfied using Adobe Connect and pleased that conducting a webinar wasn’t as scary as it seemed. If you have the opportunity, I encourage you to try it!

Friday, February 21, 2014

Boosting employee morale: The secret’s in the talk


What’s the key to having happy, engaged employees? According to a recent Accountemps survey, it’s all about communication. In fact, one-third of HR professionals surveyed named lack of open communication as the leading contributor to low employee morale.

Not a shocking finding, in my view. Most of us who have worked in an office probably can attest to feeling unhappy and disengaged when we feel out of the loop, even if it’s unintentional or for a short time.

But what can we do about it? In an age of increasing electronic communication, it’s a constant battle just to stay on top of email. Is there a way to communicate smarter?

Social networking may provide an answer. While it won’t change a boss who shares information only on a need-to-know basis, an internal social network can help break down company silos and enhance communication between work groups.

I work in an organization that just started using Yammer, a private social network that allows you to collaborate and connect with your co-workers. Whether you work in a company of 10 people or 10,000, it can be an effective communication tool for your organization.

After a few months of use, here are my top five benefits of Yammer:
1.    It’s easy to use – The layout is very similar to Facebook, where you set up a profile and can share information about yourself.
2.    It’s private – Only people with your company email address can join your network.
3.    You can share what you want and determine who sees it – From updates and events to videos, polls or praise, you can share information with everyone in your organization, or select people or groups.  
4.    It brings together people who may not work in the same location – The mobile apps are easy to download and keep people in the field up-to-speed.
5.    It’s free! (There are paid upgrades, but you can get a lot out of the free version.)

A number of companies have found success using Yammer to change how they do business and re-engage employees, including Air Canada, Northwind Hotels, LexisNexis and Jamba Juice. Maybe you can relate to their stories. By facilitating information-sharing, Yammer can help build company culture and increase employee morale.
In the end, however, a communication tool as only as strong as the commitment of those who use it, so if you’re thinking about getting started on Yammer, you may want to read this article about the best way to use the tool: Top 5 Things You Can Do to Make Your Network a Success.

References:
  1. “Build an internal social network that fosters employee collaboration.” Ragan Training, November 2013, accessed February 21, 2014, http://ragantraining.com/video/build-internal-social-network-fosters-employee-collaboration.
  2. Facebook. “CEO of Northwind Hotels shares a story of enterprise collaboration.” Facebook.com. https://www.facebook.com/IdeaCage/posts/370983013032317 (accessed February 21, 2014).
  3. “Lack of communication main source of low employee morale.” Canadian HR Reporter, October 22, 2013, accessed February 21, 2014, http://www.hrreporter.com/articleview/19165-lack-of-communication-main-source-of-low-employee-morale-survey.
  4. Rouse, Kathleen, “Top 5 Things You Can Do to Make Your Network a Success,” Yammer.com, August 7, 2013, accessed February 21, 2014, https://about.yammer.com/yammer-blog/top-5-network-success/.
  5. Yammer. “Billy’s Yammer Moment: Contributing to the Business in Unexpected Ways.” Yammer.com. https://about.yammer.com/yammer-blog/billys-yammer-moment-contributing-business-unexpected-ways/ (accessed February 21, 2014).
    —, “Home page.” Yammer.com. https://www.yammer.com/?return_home=true (accessed February 21, 2014).
    —, “Shawna’s Yammer Moment: Accelerating Her Career at Jamba Juice.” Yammer.com. https://about.yammer.com/yammer-blog/shawnas-yammer-moment-accelerating-career-jamba-juice/ (accessed February 21, 2014).